PT Pertamedika Bali Hospital (PBH) and T-Systems Collaborate to Implement InterSystems TrakCare Unified Electronic Medical Record System

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PT Pertamedika Bali Hospital (PBH), a subsidiary of PT Pertamina Bina Medika IHC, which has a network of more than 36 hospitals, is committed to realizing the Bali International Hospital value proposition, which includes quality clinical services, timely services with minimal waiting times, and comfort of care for patient accessibility. 

Bali International Hospital is also committed to becoming a smart hospital by enabling innovation, digitalization, and collaboration through cooperation with T-Systems and InterSystems in implementing InterSystems TrakCare® throughout the hospital.

The collaboration will see T-Systems providing support for the deployment and integration of TrakCare, while InterSystems will offer comprehensive training and ongoing technical support. This partnership is expected to streamline operations and elevate patient care standards at Bali International Hospital.

InterSystems TrakCare is a health information system and electronic medical record (EMR) for delivering and managing patient care and supporting departmental business functions, with a single patient record for use across the healthcare organization. TrakCare will enable minimal paper use, faster access to patient clinical data, and high-quality business and clinical processes, including electronic medication administration, to create improved communication and better patient service. 

As a concrete step, PT Pertamedika Bali Hospital and T-Systems have signed a cooperation commitment with SIMRS Bali International Hospital, which was carried out by the Main Director of PT Pertamedika Bali Hospital, Dr. Dewi Fankhuningdyah Fitriana, MPH, the Director of PT T-Systems Indonesia, Bhuvaneswari Narayanan, and InterSystems Regional Managing Director, Asia Pacific, Luciano Brustia, in Denpasar, Bali. 

Luciano Brustia, Regional Managing Director for Asia Pacific at InterSystems, expressed enthusiasm about the partnership: “Our collaboration with PT Pertamedika Bali Hospital and T-Systems is a landmark moment in advancing healthcare technology in Indonesia. TrakCare’s global success and our expertise will drive transformative improvements in patient care and hospital operations.”

“We are excited to collaborate with InterSystems and T-Systems to improve the quality of our services and reduce wait times. TrakCare is a globally proven EMR that supports seamless data flow to deliver the highest standards of care and enable data-driven innovation. This demonstrates our commitment to innovation and digitalization for a high-quality patient experience,” said the Main Director of PT Pertamedika Bali Hospital, Dr. Dewi Fankhuningdyah Fitriana, MPH.

The implementation of the digital information system is scheduled to be completed this year to coincide with the planned grand opening of the hospital, so that it can make a positive contribution to improving health services and medical tourism for the people of Bali and Indonesia. 

Bali International Hospital aims to set new standards in the regional healthcare sector by adopting advanced technology. This initiative positions the hospital at the forefront of digital health transformation, addressing current challenges and paving the way for future innovations.

Company: InterSystems


InterSystems is the information engine that powers some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit InterSystems.com

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