Singapore & Jakarta – InterSystems, a creative data technology provider managing over one billion healthcare records globally, and EMC Healthcare, a prominent healthcare provider in Indonesia, are excited to announce their strategic partnership aimed at revolutionizing patient care through the adoption of InterSystems’ next-generation electronic health record (EHR) system, InterSystems IntelliCare™. This collaboration marks a significant step in enhancing healthcare delivery and operational efficiency across the region.
EMC Healthcare has been on a digital health journey with InterSystems for several years. in 2024 the hospital group successfully rolled out the InterSystems TrakCare EHR to all eight hospitals, with seven of these hospitals deploying the system within just 18 months of the initial hospital deployment. The adoption of InterSystems IntelliCare™, an AI-powered system, represents the next phase of their EHR journey. EMC Healthcare is proud to be the first customer in the Asia Pacific region to preview and test InterSystems IntelliCare™, and they have committed to its adoption due to the significant benefits they anticipate based on their recent testing.
InterSystems IntelliCare™ is built upon TrakCare and is designed specifically for healthcare systems undergoing rapid digital transformation and seeking modern, seamlessly connected solutions. It is a reimagined EHR that prioritizes interaction between patients and providers, minimizing distraction from technology during encounters. Key features include automated documentation through ambient audio recording, prepopulated follow-up actions for clinician review, and AI-assisted coding, all significantly reducing workload and increasing organizational productivity.
“InterSystems is excited to bring InterSystems IntelliCare™ to Indonesia. With AI at its core, the system enables care providers to have more face time with patients and less screen time,” said Luciano Brustia, Regional Managing Director, Asia Pacific at InterSystems, we thank EMC for trusting InterSystems in this next important step in their digital transformation journey. And I am pleased to formally welcome them into the InterSystems Global Reference Program, where they join a select group of customers who share their experiences and best practice in using InterSystems products.”
EMC Healthcare’s Commitment to Digital Transformation
Jusup Halimi, President Director of EMC Group, emphasized investing in an advanced Electronic Health Record (EHR) to enhance patient experience and safety. He highlighted that the adoption of InterSystems IntelliCare™ is not just a technological upgrade but enables a fundamental shift in how EMC will be able to deliver healthcare. “Our partnership with InterSystems is a testament to our commitment to digital transformation. By adopting InterSystems IntelliCare™, we aim to improve efficiency, reduce errors, and enhance patient care across our facilities. We also see this as a game changer for the experience of both our patients and our care providers.”
EHR Systems Play a Vital Role in Enabling Agility within the Healthcare Sector
EMC has made a remarkable transition from paper-based records to the planned roll-out of AI-powered solutions in just five years. bringing substantial benefits to both clinicians and patients. EMC Group’s rapid implementation of TrakCare across its network has supported business agility, streamlined hospital operations, and enhanced coordination among medical professionals. The system’s ability to integrate patient data across multiple facilities and systems, like medical devices and the patient portal, ensures a seamless approach to treatment, ultimately improving overall healthcare outcomes.
With the implementation of InterSystems IntelliCare™, EMC aims to reduce administrative burdens, automate routine tasks, and optimize workflows, allowing healthcare professionals to focus more on patient care. AI-driven analytics will also enhance clinical decision-making by providing predictive insights, detecting anomalies, and personalizing treatment plans.
AI is a seismic shift in healthcare technology. With the company’s advanced AI functionality and decades of proven reliability, InterSystems IntelliCare™ was the obvious choice to provide our hospitals with the most advanced solution available,” said Mr Jusup Halimi, President Director of EMC.
“InterSystems IntelliCare™ AI enhances the patient experience by allowing doctors to stay fully engaged with the patient, to have better communication and improve trust,” said Dr Bella Desra Andae, Head of Medical Informatics at EMC. Also has improved how doctors interact with EHR. Instead of navigating through multiple screens, doctors can simply request the information they need, and it appears instantly structured, easy to review. The ambient AI features also help in transcribing patient conversations. AI can shift documentation from being a burden to a seamless support system, allowing doctor to focus on what matters most – patient care.
InterSystems Commitment in Southeast Asia
InterSystems has established a strong presence in Southeast Asia, partnering with many leading healthcare organizations, including EMC Healthcare. The company has adapted its solutions to meet local regulations and is committed to supporting national strategic initiatives.
Stella Ramette, Sales Director for Southeast Asia at InterSystems, remarked, “We are freeing the EHR from the constraints of the past. By integrating AI-driven intelligence across clinical, administrative, and financial workflows, we provide customers enable increased efficiency and safety. There is no cutting and pasting or switching between applications.”
What Makes InterSystems IntelliCare™ Stand Out?
With GenAI at its core, InterSystems IntelliCare™ delivers to our customers:
- AI-Driven Efficiency. InterSystems IntelliCare™ harnesses generative AI to eliminate administrative inefficiencies, allowing clinicians to spend more time interacting with patients instead of navigating complex data entry screens. Its AI Assistant enables natural language commands and automatic patient history summarization.
- Enhanced Patient Engagement. InterSystems IntelliCare™ fosters more natural interactions between patients and providers by removing the need for data entry during office visits. With real-time capture and generation of encounter notes powered by ambient listening and AI-driven documentation tools, clinicians can focus on meaningful conversations with their patients instead of being bogged down by note-taking during visits.
- Optimized Healthcare Operations. Designed to support healthcare administrators and IT teams, InterSystems IntelliCare™ streamlines workflows, reduces operational inefficiencies, and facilitates interoperability between systems. Using AI to prepopulate the codes required for billing within the end-to-end revenue cycle management solution helps optimize financial operations and reduce errors while accelerating reimbursement cycles.
- A Future-Ready EHR. Unlike legacy systems, InterSystems IntelliCare™ is built with interoperability at its core, seamlessly integrating with existing healthcare IT infrastructures. The solution is available for on-premises, cloud, or SaaS deployment, ensuring flexibility for organizations of all sizes.
InterSystems EHR solutions are deployed in 27 countries, serving over 100 million patients worldwide. Our systems are designed to be modern, scalable, and patient-centric, ensuring interoperability across various healthcare standards.
The partnership between InterSystems and EMC Healthcare represents a significant advancement in the healthcare landscape of Southeast Asia. Together, they are committed to leveraging innovative technology to enhance patient care and streamline healthcare operations.
